"To devise an information processing system capable of getting along on its own - it must handle its own problems of programming, bookkeeping, communication and coordination with its users. It must appear to its users as a single, integrated personality."
"It's the little things that count, hundreds of them."
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Source: The 5 Stages of Social Media Grief by Brett King, www.huffingtonpost.com. July 22, 2010.
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