"Remember, today is the tomorrow you worried about yesterday."
"The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listener— a listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system."
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Source: Dale Carnegie (2010). “How To Win Friends and Influence People”, p.83, Simon and Schuster
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