"People are drastically overconfident about their judgments of others."
"Your emotions are meant to fluctuate, just like your blood pressure is meant to fluctuate. It's a system that's supposed to move back and forth, between happy and unhappy. That's how the system guides you through the world."
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Source: Harvard Business Review, Daniel Gilbert, Annie McKee, Gretchen Spreitzer, Teresa Amabile (2017). “Happiness (HBR Emotional Intelligence Series)”, p.25, Harvard Business Press
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