"The confidence people have in their beliefs is not a measure of the quality of evidence but of the coherence of the story the mind has managed to construct."
"If people are failing, they look inept. If people are succeeding, they look strong and good and competent. That's the 'halo effect.' Your first impression of a thing sets up your subsequent beliefs. If the company looks inept to you, you may assume everything else they do is inept."
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Source: The Truth About How We Think. Interview with Jennifer Robison, www.gallup.com. March 20, 2012.
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