"Failure: Is it a limitation? Bad timing? It's a lot of things. It's something you can't be afraid of, because you'll stop growing. The next step beyond failure could be your biggest success in life."
"Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion."
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