"Don't dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer."
"The five most important words a leader can speak are - 'I am proud of you' The four most important are - 'What is your opinion?' The three most important are - 'If you please' The two most important are - 'Thank You' And the most important single word of all is - 'You'"
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Source: Denis Waitley, Dayna Waitley, Deborah Waitley (1999). “The Psychology of Winning for Women: What Every Woman Needs to Know, what Every Man Needs to Understand”, Executive Excellence Pub
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