"There comes a point where we need to stop just pulling people out of the river. We need to go upstream and find out why they're falling in."
"We have an incredible capacity for the worst possible evil, all of us, it was that we also have this incredible capacity for good. And that is why we are all of us appalled when something bad happens. Because if the bad was the norm, we would just shrug our shoulders and say "well tough luck, this is how the cookie crumbles" kind of thing but none of us does that."
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