"It's better to fight because if you don't fight, you can't win. Besides, even when you don't win, you can change the game."
"You have two pages, that's the whole credit card agreement. The terms are clear and flat and easy to see so anyone can read them. So you could lay four credit cards in front of you and say, 'Oh, that's the one that has the highest rate, that's the one that has the really scary provision that could hurt me.'"
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"If you don't have a seat at the table, you're probably on the menu."
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