"The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most."

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Source: Q&A With Jim Chanos Part I: 'Greece Is A Prelude'. Interview with Vince Veneziani, www.businessinsider.com. April 13, 2010.

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James Cash Penney

Businessman

James Cash Penney was a pioneering American businessman who founded the J.C. Penney department store chain, emphasizing customer service and ethical practices.

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