"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."

5 likes

Source: James Cash Penney (1960). “View from the Ninth Decade: Jottings from a Merchant's Daybook”

About the author

James Cash Penney

Businessman

James Cash Penney was a pioneering American businessman who founded the J.C. Penney department store chain, emphasizing customer service and ethical practices.

All quotes by James Cash Penney →

Same author

More quotes by James Cash Penney

See all →
James Cash Penney Businessman

"How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving."

Read quote