"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well."
"The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home."
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Source: King of Cyber-Commerce. The Academy of Achievement Interview, www.achievement.org. May 4, 2001.
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