"Your life does not get better by chance, it gets better by change."
"Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people."
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Source: Technical Support Essentials: Advice to Succeed in Technical Support. Book by Andrew Sanchez, p. 79, December 30, 2009.
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