"You don't spend ten years appealing to middle-aged women and then suddenly turn around and start trying to connect with 25-year-old women. You're almost certainly going to alienate the people who have an investment in your brand, and there's no guarantee you're going to be successful with the new group."

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Source: Dr. Kevin Leman (2009). “Born to Win: Keeping Your Firstborn Edge without Losing Your Balance”, p.32, Baker Books

About the author

Kevin Lane Keller

Marketing Scholar

Kevin Lane Keller is a prominent marketing scholar known for his work on brand equity and customer loyalty, significantly shaping modern marketing practices.

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