"Imagine the uproar if the Federal government tried to make everyone wear a radio transmitter around their neck so we can keep track of their movements. But people happily carry their cell phones in their purses and pockets."
"I wanted readers to be genuinely unsure as to whether she's telling the truth or lying. It meant making her partly sympathetic, and partly unsympathetic, which wasn't easy."
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Source: Reframing Organizations: Artistry, Choice, and Leadership. Book by Lee Bolman and Terrence E. Deal, 1991.
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