"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
"A story went the rounds about a San Franciscan white matron who refused to sit beside a Negro civilian on the streetcar, even after he made room for her on the seat. Her explanation was that she would not sit beside a draft dodger who was a Negro as well. She added that the least he could do was fight for his country the way her son was fighting on Iwo Jima. The story said that the man pulled his body away from the window to show an armless sleeve. He said quietly and with great dignity, "Then ask your son to look around for my arm, which I left over there."
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Source: Maya Angelou (2009). “I Know Why the Caged Bird Sings”, p.210, Random House
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