"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
"Like a pianist runs her fingers over the keys, I'll search my mind for what to say. Now, the poem may want you to write it. And then sometimes you see a situation and think, 'I'd like to write about that.' Those are two different ways of being approached by a poem, or approaching a poem."
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Source: Diversity : Leaders Not Labels by Stedman Graham, (p. 224), 2006.
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