"The most important thing in communication is hearing what isn't said."
"Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes - it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm."
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Source: Peter Drucker (2012). “Management Challenges for the 21st Century”, p.62, Routledge
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