"The most important thing in communication is hearing what isn't said."
"Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another."
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Source: Peter Drucker (2012). “Management Challenges for the 21st Century”, p.106, Routledge
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