"The most important thing in communication is hearing what isn't said."
"Managers are agents of transformation, converting the workforce in developed countries from one of manual workers to one of highly educated knowledge workers."
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Source: Peter F. Drucker (2014). “The Peter Drucker Collection on Managing in Turbulent Times: Management: Revised Edition, Management Challenges for the 21st Century, Managing in Turbulent Times, and The Practice of Management”, p.43, Harper Collins
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