"The most important thing in communication is hearing what isn't said."
"Never underrate the boss! The boss may look illiterate. He may look stupid. But there is no risk at all in overrating a boss. If you underrate him he will bitterly resent it or impute to you the deficiency in brains and knowledge you imputed to him."
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Source: Managing for the Future: The 1990's and Beyond. Book by Peter F. Drucker, 1992.
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