"The most important thing in communication is hearing what isn't said."
"Society, community, family are all conserving institutions. They try to maintain stability and to prevent, or at least slow down, change. But the organization of the post-capitalist society of organizations is a destabilizer. Because its function is to put knowledge to work - on tools, processes, and products; on work; on knowledge itself - it must be organized for constant change."
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Source: Post-Capitalist Society. Book by Peter Drucker, www.wired.com. 1993.
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