"The most important thing in communication is hearing what isn't said."
"Successful leaders don't start out asking, 'What do I want to do?' They ask, 'What needs to be done?' Then they ask, 'Of those things that would make a difference, which are right for me?'"
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Source: 'What Needs to Be Done', Peter Drucker On Leadership. Interview with Rich Karlgaard in Forbes magazine, November 19, 2004.
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