"The most important thing in communication is hearing what isn't said."
"Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach."
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Source: Peter Drucker (2017). “The Age of Discontinuity: Guidelines to Our Changing Society”, p.310, Routledge
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