"The most important thing in communication is hearing what isn't said."
"The three most charismatic leaders in this century inflicted more suffering on the human race than almost any trio in history: Hitler, Stalin, and Mao. What matters is not the leader's charisma. What matters is the leader's mission."
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Source: Peter Drucker (2012). “Managing the Non-Profit Organization”, p.3, Routledge
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