"The most important thing in communication is hearing what isn't said."
"Use feedback analysis to identify your strengths. Then go to work on improving your strengths. Identify and eliminate bad habits that hinder the full development of your strengths. Figure out what you should do and do it. Finally, decide what you should not do."
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Source: Peter Drucker (2012). “Management Challenges for the 21st Century”, p.106, Routledge
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