"However often you may have done them a favour, if you once refuse they forget everything except your refusal."
"The highest of characters is his who is as ready to pardon the moral errors of mankind as if he were every day guilty of them himself; and as cautious of committing a fault as if he never forgave one."
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Source: Pliny (the Younger) (1807). “The Letters of Pliny the Consul: With Occasional Remarks”, p.195
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