"Instead of wondering when your next vacation is, maybe you should set up a life you don't need to escape from."
"Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily."
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Source: Seth Godin (2008). “Tribes: We Need You to Lead Us”, p.110, Penguin
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