"I am not a product of my circumstances. I am a product of my decisions."
"Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul."
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Source: Stephen R. Covey (2016). “The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change”, p.301, Mango Media Inc.
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