"I am not a product of my circumstances. I am a product of my decisions."
"'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'."
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Source: Stephen R. Covey (2013). “The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change”, p.125, Simon and Schuster
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