"I am not a product of my circumstances. I am a product of my decisions."
"When we listen with the intent to understand others, rather than with the intent to reply, we begin true communication and relationship building. Opportunities to then speak openly and to be understood come much more naturally and easily."
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Source: Stephen R. Covey (2013). “The 8th Habit: From Effectiveness to Greatness”, p.153, Simon and Schuster
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