"When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems."

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Source: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Book by Stephen Covey, 1989.

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Stephen Covey

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Stephen Covey was a renowned author and educator, best known for his book 'The 7 Habits of Highly Effective People,' which transformed personal and professional development.

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