"We also never undercut representatives' prices. A representative will always be able to sell the discounts in our core business, which are not offered at retail. So it's never more advantageous to buy there."
"I think there is a big and significant difference between being a leader and being a manager-leaders lead from the heart. You have to be analytical and flexible. Flexibility is one of the key ingredients to being successful. If you feel like it's difficult to change, you will probably have a harder time succeeding."
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Source: Avon CEO Andrea Jung's advice: Reinvent yourself. ABC NEWS interview, abcnews.go.com. June 14, 2009.
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