"You need to be surrounded by good advisers, but you also need to trust your instinct."
"I look up to a lot of people, but outside of my parents, I've never really had a mentor."
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"People are not good at expressing their frustration. The best way to listen to the customer is through metrics."
"I'm the kind of person that needs to think things through. But when I know what I want to do, I really know."
"I fundamentally believe that people have a genuine desire to be positively engaged in the world around them."
"It takes time for people to get to know a cause or an organization."
"Profit per se is not my motive."