"People are not good at expressing their frustration. The best way to listen to the customer is through metrics."

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Source: Defying climate deal like appeasing Hitler-UK minister by Peter Griffiths, af.reuters.com. July 21, 2011.

About the author

Chris Hughes

Entrepreneur, Philanthropist

Chris Hughes is a co-founder of Facebook and an advocate for social change, known for his insights on technology's role in community building.

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