"In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence."
Leadership quotes
Leadership
3.4K quotes on this topic — from poets, philosophers, and thinkers across history.
Explore further
Topics related to Leadership
Browse quotes that often appear alongside leadership — connected by shared ideas and recurring themes.
Quote collection
Leadership quotes (page 47 of 168)
Follow a thought to its author, or read the full quote page.
"Only 20 percent of employees working in large organizations surveyed feel their strengths are in play every day. Thus, eight our of ten employees surveyed feel somewhat miscast in their role."
"Trust is the glue in relationships and organizations"
"In order to have influence, you have to be influenced."
"If you are an effective manager of your self, your discipline comes from within; it is a function of your independent will."
"A runner doesn't just show up and win a race. He trains long and hard. Do you just show up every day and hope to win?"
"If you're not uncomfortable in your work as a leader, it's almost certain you're not reaching your potential as a leader."
"In nearly every case, trying to lead everyone results in leading no one in particular."
"Don't wait to be a great man; be a great boy!"
"People try so hard to believe in leaders now, pitifully hard. But we no sooner get a popular reformer or politician or soldier or writer or philosopher -- a Roosevelt, a Tolstoi, a Wood, a Shaw, a Nietzsche, than the cross-currents of criticism wash him away. My Lord, no man can stand prominence these days. It's the surest path to obscurity. People get sick of hearing the same name over and over."
"Men are lead by trifles."
"Every French soldier carriers a marshal's baton in his knapsack."
"To put up with. . . distortions and to stick to one's guns come what may - this is the. . . gift of leadership."
"The ruler attains wholeness in the correct governance of the people."
"When his (the good ruler's) task is accomplished and his work done, The people all say, "It happened to us naturally."
"The best of all rulers is but a shadowy presence to his subjects."
"The wise leader settles for good work and then lets others have the floor."
"All you need to do is know who you are."
"Those who try to lead the people can only do so by following the mob. It is through the voice of one crying in the wilderness that the ways of the gods must be prepared."
"I absolutely don't have $20 billion. But I'd love to, right?"