"Instead of wondering when your next vacation is, maybe you should set up a life you don't need to escape from."
"By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process."
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Source: Seth Godin (2012). “Survival Is Not Enough: Shift Happens”, p.111, Simon and Schuster
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