"You need to be surrounded by good advisers, but you also need to trust your instinct."
"What's really interesting is the introduction of the tablet - not just the iPad, but the Nook and the Kindle. While they aren't going to solve all of our problems, I do think they make it easier for people to pause, linger, read and really process very important ideas."
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"People are not good at expressing their frustration. The best way to listen to the customer is through metrics."
"I'm the kind of person that needs to think things through. But when I know what I want to do, I really know."
"I fundamentally believe that people have a genuine desire to be positively engaged in the world around them."
"It takes time for people to get to know a cause or an organization."
"I look up to a lot of people, but outside of my parents, I've never really had a mentor."