Quote collection
229 quotes — follow a thought to its full quote page.
"If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner."
"Company culture is the backbone of any successful organization."
"It's lonely at the top - if you don't like that, then you don't start a company."
"I think of customer service as an offense and not a defense"
"We're sharing things in our lives everyday that we wouldn't have picked up the phone to talk about ten years ago."
"No one makes a million dollars with minimal effort unless they win the lottery."
"The people who make the greatest wines in the world, they love their dirt, they pick it up, they coddle it, they kiss it, they put it in a jar and it sits on their mantle in the living room, because they know. They know."
"We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing."
"There is never a bad time to start a business - unless you want to start a mediocre one."
"Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically."
"Eighty-five per cent of the crowd is going to fall in love with me - they're going to feel it, wow. But fifteen per cent are going to think, 'This guy is obnoxious.' I spend enormous time with them - every negative review of 'Crush It!' on Amazon has a response from me - and I can probably bring back ten of the fifteen."
"Care Immensely or Die: This is a bigger culture shift than you realize."
"I'm concerned a little bit with the culture of celebrating the fundraise. My dad taught me that when you borrow money it's the worst day of your life."
"A lot of people can play the piano, but not everyone can be Billy Joel."
"One of my biggest flaws is I don't take advice."
"The problem is, we’re all using social networks as distribution instead of native platforms to actually tell stories."
"One out of every five page views in the United States is on Facebook!"
"I'm pretty good at sticking to what I know. You don't see me social commentating on health-care or presidential debates. I talk about what I know because I'm petrified of being wrong."
"I definitely think there's some way to understand how people emotionally feel about somebody, but I don't think data collects it. They're not going to click your bit.ly link or click your TweetMeme retweet every time."
"You can't put out projects that you don't use yourself."