"The principles of good human-to-computer interface design are simplicity, support, clarity, encouragement, satisfaction, accessibility, versatility, and personalization. While it’s essential to heed these, it’s also important to empathize with and inspire your audience so they feel you’re treating them less like a faceless user and more like a human being."
"Let us return to 'no'. It has the charm of brevity."
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Source: Sharon Lee, Steve Miller (2010). “The Dragon Variation”, p.10, Baen Publishing Enterprises
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