"We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can."
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Quote collection
Jeff Bezos quotes (page 4 of 12)
221 quotes — follow a thought to its full quote page.
"Teachers, who are really good create that environment where you can be very satisfied by the process of learning. If you do something and you find it a very satisfying experience then you want to do more of it. The great teachers somehow convey in their very attitude and their words and their actions and everything they do that this is an important thing you're learning. You end up wanting to do more of it and more of it and more of it. That's a real talent some people have to convey the importance of that and to reflect it back to the students."
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"Failure comes part and parcel with invention. It’s not optional."
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"I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out."
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"If you only do things where you know the answer in advance, your company goes away."
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"We are stubborn on vision. We are flexible on details."
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"If you never want to be criticized, for goodness sake don't do anything new."
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"If you double the number of experiments you do per year you're going to double your inventiveness."
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"There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment."
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"Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location."
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"If you can't feed a team with two pizzas, it's too large."
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"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
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"You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us."
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"It's not an experiment if you know it's going to work."
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"I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year."
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"Word of mouth is very powerful."
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"Advertising is the price you pay for unremakable thinking."
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"The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil."
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"I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret having tried this. I was not going to regret trying to participate in this thing called the Internet that I thought was going to be a really big deal. I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not ever having tried. I knew that that would haunt me every day."
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"We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards."
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