"Theory is splendid but until put into practice, it is valueless."
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Quote collection
James Cash Penney quotes (page 3 of 4)
68 quotes — follow a thought to its full quote page.
"I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier."
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"Men are not great or small because of their material possessions. They are great or small because of what they are."
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"I was long brought up to think that it was nothing short of a crime to miss a sale."
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"It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration."
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"My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people."
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"Exchange ideas frequently."
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"Clock watchers never seem to be having a good time."
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"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization."
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"I will have no man work for me who has not the capacity to become a partner."
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"Business is no longer a matter of profits alone. Profits must come through public confidence, and public confidence is given to any merchant in proportion to the service which he gives to the public."
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"The public is not greatly interested in saving a little money on a purchase at the expense of service."
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"Too many would-be executives are slaves of routine."
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"No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power."
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"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."
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"It is the service we are not obliged to give that people value most."
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"Our very living is selling. We are all salespeople."
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"No business can succeed in any great degree without being properly organized."
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"Do not primarily train men to work. Train them to serve willingly and intelligently."
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"Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it."
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